DIRECTOR OF PERMANENT SUPPORTIVE HOUSING & COMPLIANCE
in the Management division of UPholdings, Ms. Brown has been working within the property management and asset management compliance industry since 1998. She insures the project is compliant with various affordable housing programs and that it operates at owner investor expectations. Ms. Brown's passion for service-enriched housing inspired her to author the Blended Management model used by UPholdings and later adopted by the Chicago Housing Authority's Resident Services department for mixed-income units. Kelly holds a BA from the University of Colorado. She's certified in tax credit management and affordable housing compliance. She has one daughter in college, and in her free time, she enjoys music and traveling.
DIRECTOR OF FINANCE
in the Accounting and Finance division of UPholdings. Bringing twenty-seven years of business and finance experience to the team, Mr. Noeh directs the financial functions and operational procedures of the organization. Mr. Noeh is a licensed real estate broker and a certified public accountant, and he graduated from the University of Illinois with a bachelor of science in accounting. An active member of the Chicago Commercial Real Estate Roundtable, he has participated in several industry panel discussions including one for the Association of Industrial Real Estate Brokers (AIRE).
Zachary M. Pollack
DIRECTOR OF OPERATIONS
is the director of operations in the Development division of UPholdings, overseeing all projects from their initial stages of development, through to construction and lease-up. He enjoys working with his team to see a project go from its initial, concept stages to becoming an operational building that tenants can thrive in. Zachary received his undergraduate degree from the University of Kansas, and later earned his J.D. from the John Marshall School of Law in Chicago, Illinois. Zachary lives in Chicago’s Lakeview neighborhood with his wife Amanda, and their beloved dog, Bernie.
is an administrative assistant at UPholdings. She enjoys that her job allows her to interact with people that hold many different positions within the company. She holds a bachelor’s degree in human resources from Indiana University Bloomington, and in her spare time, she enjoys going to sporting events and traveling.
is a regional manager for Central and Western Illinois in the Management division of UPholdings. Her work focuses on the property management, leasing, and compliance for five properties. She enjoys working 42 with federal, state, and local regulatory agencies to ensure compliance. In addition to her associate’s degree in science from Lincoln College, she has/is a ARM®, COS, TCS, MOR Specialist, CHM, MMH, and she is a licensed real estate broker. She lives near Springfield, IL, with her husband and their three dogs.
is the human resource and office manager in the Management division of UPholdings. A team member since 2002, Ms. Liang enjoys being involved in all aspects of the business and meeting diverse groups of people. She studied accounting at the University of Illinois at Chicago and graduated with a bachelor degree in business from Robert Morris University. She loves exploring restaurants and trying new foods, and she loves her two dogs.
is UPholdings’ financial comptroller, oversees the financial reporting for all of the entities in the portfolio. Veronique enjoys working closely with the entire UPholdings team. She earned her MBA from Dominican University in River Forest, Illinois. Vero speaks French, lives in the Lincoln Park neighborhood of Chicago, and loves rooting for the Carolina Panthers football team.
is a manager of property accounting for UPholdings. Ms. Nguyen prepares all the financial reports for UPA, Villa, and H&J, and she is the company’s go-to Skyline troubleshooter. She enjoys collaborating with her co-workers to create innovative solutions to problems. Baokhanh received her bachelor degree in business management from Northeastern University. She loves dancing and being silly with her three-year-old.
is an area regional manager for UPholdings’ Near North Chicago properties. She enjoys meeting and exceeding the properties’ regulatory and operational benchmarks for consistent success. She has received certifications in a variety of property management trainings, including Rental Integrity Monitoring, Certified Occupancy Specialist, and Uniform Physical Condition Standards. In 2019, Ms. Norris expects to become a licensed state-leasing agent. She loves to spend time with her family, and she often volunteers at food pantries in underserved areas.
is a project manager in the Development division of UPholdings. Alex’s work focuses on predevelopment. He enjoys watching projects grow from initial ideas and conversations to fully thought-out and carefully designed development proposals. He has a bachelor degree in History from Amherst College in MA, and a masters in urban planning from the University of Illinois at Urbana-Champaign. Alex lives with his wife and their cat, and shares with both a strong preference for warmer weather.
is a project coordinator in the Development division of UPholdings, and her work focuses on construction management. She enjoys seeing projects progress from the early ideas discussed between partners through to the completion of their construction, and she enjoys participating in all the steps that come in-between. She has a bachelor’s degree in public affairs from Indiana University and is currently finishing her thesis to obtain her master’s degree in urban planning and policy from the University of Illinois at Chicago. Outside of work, Caitlin enjoys spending time with her family and friends, reading, and giving her best effort when trying out new recipes.
is a project coordinator in the Development division of UPholdings. Alison’s work focuses on construction management. She enjoys working collaboratively with development partners to realize design concepts—seeing the transformation from inception to beautiful new homes. She has a bachelor’s degree in French from Bucknell University and a masters in urban planning and policy from the University of Illinois at Chicago. A Washington State native, Alison loves the outdoors, and while she misses the mountains, she finds Chicago’s lakefront a great substitute.
is a project manager in the Development division of UPholdings. Ryan focuses on taking projects from initial concept through to financial closing. He works to bring government agencies, service providers, design professionals, finance institutions, and other stakeholders into a shared vision for high-quality affordable housing. Ryan received his bachelor’s degree in philosophy from Wake Forest University, and his master’s degree in urban planning and policy from the University of Illinois at Chicago. Ryan has called Chicago home since 2009.
is a regional manager for the South Side of Chicago in the Management Division of UPholdings. Ms. Young has over seven years’ experience in the property management field, which includes Tax Credit, HUD programs, Low Income, elderly and project-based communities. She holds Tax Credit, COS, and EIV certifications from the National Center of Housing Management. In her free time, Jehnea enjoys cooking for her family and friends, traveling, and volunteering at local women’s shelters.